FAQs

What is RAKQ?

RAKQ is a specialist in premium South African wine, operating as an importer, online retailer and events organiser. We have built up relationships with some of the finest winemakers in the country to bring you their wine and the stories that make them special.

As a customer you can become a member of our subscription club, buy wine from our online shop or work with us to organise a customised event.

RAKQ is the first British importer solely focussed on premium South African wine, born out of the belief that such quality merits greater attention in the UK.

Are we shipping during coronavirus?

Yes! RAKQ is shipping all orders during these turbulent times to bring a smile to our customers faces. We are working very closely with our delivery partners to ensure that wine deliveries are received on time and in a safe manner.

Do you charge for delivery?

For all subscription packages, delivery is free of charge.

For purchases made through our online shop, a flat rate £7.95 fee is charged for 48h tracked delivery throughout the UK on orders up to £120. For orders over £120 delivery is free of charge.

How long does delivery take?

All deliveries should be received 2-3 days after your order has been placed or payment for your subscription has been processed.

What forms of payment do you accept?

We accept PayPal and most credit and debit cards including Visa, Mastercard and American Express.

How do we choose the wine that goes into our subscriptions?

Our in-house wine experts and sommeliers have spent time at the vineyards with the winemakers to taste the wines and understand the viticultural processes that go into making them.

Each wine is chosen to showcase the quality, wine regions and grape varietals that make up South Africa’s winelands. We will teach you about the wines that we like, hopefully the wines you like but most importantly teach you to enjoy the best of what South Africa has to offer.

How frequently are subscription packages sent out?

All subscription packages are sent out on a monthly basis using 48 hour tracked shipping. They should be received 2-3 days after payment has been taken.

What types of wines do we include in our subscription packages?

All of the wines included in our subscription packages are of high quality and will take you on a journey through South Africa’s wine regions. You can expect:

  • Reds: from full bodied Bordeaux-style blends to light and fresh Pinot Noir.
  • White: from buttery, oaky style Chardonnay to crisp, mineral Sauvignon Blanc from the southern most tip of Africa.
  • Rosé: from dry and fruity summer serves to merlot based rosés that will surprise you when paired with red meat

Will you charge me to cancel?

No, you can cancel at any time.

How do I cancel my subscription?

Cancelling any subscription should be just as easy as signing up for one. Simply log in to your account by clicking here, then navigate to the subscriptions tab and cancel from there. If you have any further questions do not hesitate to get in contact with us.

Can I gift a subscription/wine?

Yes. Simply follow the same procedure you would for a normal purchase but enter in their delivery details.