FAQs

What is RAKQ?

RAKQ is a specialist in premium South African wine, operating as an importer, online retailer and events organiser. We have built up relationships with some of the finest winemakers in the country to bring you their wine and the stories that make them special.

As a customer you can become a member of our subscription club, buy wine from our online shop or work with us to organise a customised event.

RAKQ is the first British importer solely focussed on premium South African wine, born out of the belief that such quality merits greater attention in the UK.

How long does delivery take?

All deliveries should be received 48h after your order has been placed or payment for your subscription has been processed.

If you still haven’t received your wine 3 days after payment, please email us at: contact[at]rakq.com

Do you charge for delivery?

For purchases made through our online shop, a flat rate £7.95 fee is charged for tracked 48h delivery throughout the UK on orders up to £120. For orders over £120 delivery is free of charge.

For all subscription packages, delivery is free of charge.

What packaging and protection do you use?

To reduce our impact on the environment, we opted to use packaging that is recyclable, compostable and biodegradable for all of your orders.

Not only do our transit packs offer the highest level of protection, they are also among the most eco-friendly. The inserts are made of recycled material and will break down in a compost bin in less than 6 months.

What forms of payment do you accept?

We accept PayPal and most credit and debit cards including Visa, Mastercard and American Express.

Are we shipping during coronavirus?

Yes! RAKQ is shipping all orders during these turbulent times to bring a smile to our customers faces. We are working very closely with our delivery partners to ensure that wine deliveries are received on time and in a safe manner.

Can I gift a subscription/wine?

Yes. Simply follow the same procedure you would for a normal purchase but enter in their delivery details.